Why is Tailor Maid Cleaning so awesome?
Do you service my area?
- Little Elm
How do I book my first appointment?
What is included in a standard cleaning?
Will I always have the same cleaner?
Do you bring your own cleaning supplies?
Can I request special tasks or extras?
What is your 100% satisfaction guarantee policy?
Do the cleaning professionals go through a background check?
Can I trust my cleaning professional?
Why is the discount not working?
Rates and Rate Changes
How much will my cleaning cost?
Is my billing information kept safe and secure?
Do I Have To Be Home When The Cleaning Team Cleans?
Do you wash dishes?
Although we give our clients courtesy reminder emails two days in advance of their cleaning appointment, we leave it up to our clients to remember their cleaning dates. Please don’t rely on our appointment reminders to let you know when your cleaning dates are. We cannot be held responsible in the event you don’t receive an email reminder from us.
Keys and Access To Your Home
Breakage / Damage
Should you find damages that were incurred during your scheduled service, please notify our office within 48 hours, and we will be happy to take care of it. We cannot guarantee replacement or reimbursement after 48 hours.
In the case of breakage /damage, your cleaning team member will leave a note and notify you also by email and phone.
Items of extreme value (monetary or sentimental) should be dusted or cleaned by the customer. Please note that our breakage and loss policy do not cover antiques, irreplaceable one-of-a-kind, and hard-to-find items. We suggest that such things be moved to a safe location on the day of your cleaning. We cannot be responsible for breakage of items which are unstable or in a volatile environment. All surfaces are assumed sealed and ready to be cleaned without causing harm.