The initial deep clean was not a deep clean at all. Some baseboards in one room were cleaned, the rest (throughout the house) were not. The windows were cleaned in one room. The fronts of the cabinets were not cleaned. I asked that the underside of cabinets be cleaned during the biweekly visits, but they never were. I emailed about them and the baseboards in the kitchen three times and Donnette apologized and said they would get to them next time. They never did. When I sent her a picture of the nasty baseboards and floor immediately following a cleaning, she said it was because my home needed another deep clean. But those things were never done during the first deep clean to begin with! Her website shows that the baseboards and windows will be addressed at every cleaning, but this is obviously not true. She also said one cleaning person needed more than two hours to clean my house, which is funny because the cleaning person was never there for more than an hour and a half, if that. A couple times the tabletops in the breakfast nook and dining room were not even wiped down. We had to reschedule several times due to employees calling in. This is just not a reliable company.